About the ClientOur client is a fast-growing fintech company providing an all-in-one payment platform, including card payments and acquiring solutions. The company operates at scale and is focused on building robust, efficient, and secure financial infrastructure for global merchants.Role OverviewThe Head of Risk Operations will play a critical leadership role, working closely with the COO to build, optimize, and scale Fraud & Risk operations. This person will be responsible for driving operational excellence, setting and managing KPIs, leading cross-functional teams, and delivering key strategic projects across the risk domain.Key ResponsibilitiesOwn and manage end-to-end risk operations across onboarding, monitoring, and reviewsOversee KYC/KYB processes, including high-risk merchant due diligenceOversee transaction monitoring, fraud prevention, and key risk metricsManage chargeback and dispute processes in line with card scheme requirementsTranslate risk appetite into operational rules, policies, and proceduresBuild and scale efficient risk processes, including automation and workflowsDefine and track KPIs and SLAs for risk operations teamsCollaborate with Compliance, Product, Sales, and external partners (banks, card schemes)Lead and develop risk operations teamRequirements3+ years of experience in risk, payments, or fintech, preferably within card acquiring or EMI environmentsStrong hands-on experience with merchant risk, KYC/KYB, and transaction monitoringSolid understanding of fraud prevention, chargebacks, and card scheme requirements (Visa/Mastercard)Experience working with high-risk industries (e.g. gambling, adult, crypto, FX) is a strong advantageProven track record of building and scaling operational processes in a fast-growing environmentExperience implementing automation, workflows, and risk tools/systemsStrong analytical mindset with the ability to work with risk metrics, KPIs, and performance dataExperience managing and leading teams, including scaling and restructuringGood understanding of regulatory and compliance frameworks in payments/fintechAbility to balance risk control with commercial objectivesStrong communication and stakeholder management skillsStructured, detail-oriented, and able to operate in a fast-paced environmentKey Soft SkillsStrong leadership and ownership mindsetExcellent communication and stakeholder management skillsStrategic thinking combined with hands-on executionProblem-solving and decision-making abilitiesAbility to thrive in a fast-paced, high-growth environmentIf you are excited about shaping risk operations at scale and want to make a real impact in a rapidly growing fintech company, we would love to hear from you.Evotym is dedicated to building exceptional teams for fast growing companies.As a leading Staffing and Recruitment agency, we connect top-tier talent with trusted Fintech and iGaming companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.Join us and be part of a dynamic team and make an impact in the Fintech and iGaming industries.
