Your missionMission of the roleFleetFox is building Europe’s most reliable fleet-care operations platform.We are hiring a Regional Operations Manager for Baltics & Czech Republic to take full ownership of daily operational predictability, productivity, and profitability across Estonia, Latvia, Lithuania, and Czech Republic.At FleetFox, HQ domains define standards, capability, and targets, while regional leaders are responsible for real-world execution and KPI delivery.In this role, you are the single responsible owner for ensuring operations in the Baltics & CZ become:Predictable (consistent GMV & SLA delivery)Productive (strong Fox performance and supervisor structure)Profitable (efficient cost per order and gross profit alignment) You will lead execution together with local Ops Specialists and supervisors, partner closely with HQ (Service Ops, Supply, Growth, and Support), and report directly to the Regional Manager.What you will own1. Volume delivery & SLA performanceDeliver contracted volumes and meet SLAs consistentlyAct as the single responsible owner for daily regional operational execution outcomesSuccess means: Customers trust delivery without escalation.2. Regional team leadership & accountabilityLead Ops Specialists and field teams with strong accountability and claritySet clear targets, KPIs, and weekly execution cadenceSuccess means: Cities perform consistently without HQ firefighting.3. Fox productivity, engagement & workforce qualityIncrease efficiency, shift utilisation and active Fox productivityRemove low-engagement or unreliable workforce patternsBuild a culture of accountability, reliability, and measurable outputSuccess means: Fewer Foxes deliver more consistent, higher-quality operational output.4. Growth readiness & profitable scaling in existing citiesImprove cost per order and gross profit performanceContinuously improve playbooks, workflows, and execution disciplineEnsure growth strengthens profitability instead of creating chaos Success means: Baltics & CZ become a stable, profitable regional engine.Your profileWhat we’re looking for2+ years leading multi-site field operations or logistics-type environmentsStrong hands-on operational leadership mindsetProven ability to stabilise chaotic or underperforming operationsComfortable owning hard KPIs, people accountability, and execution pressureAbility to work both on the ground and structurally with HQAbility to travel to your markets upon necessityBased in Riga or Tallinn or Vilnius Most importantly: You take responsibility for outcomes, not just activities.Why us?What we offerHigh-ownership regional leadership role in a fast-scaling European operations platformDirect impact on profitability, customer trust, and operational excellenceClose collaboration with senior leadershipCompetitive salary + performance-based bonus tied to real KPIsClear growth path toward Senior Regional or EU-level Operations leadershipAbout usFleetFox is an asset-light managed marketplace, active in 13 cities across 6 EU countries, servicing car-sharing, delivery, utility, and other B2B fleets. Driven by our technology, we’re saving clients 35-60% on their fleet ops, and streamlining their operations on scale.