About the ClientOur client is an international fintech company operating as a PSP (Payment Service Provider) for B2B clients worldwide. The company delivers end-to-end payment infrastructure, helping businesses accept and manage payments securely and efficiently across markets.Role OverviewAs a Junior–Middle Key Account Manager, you will act as a trusted partner for merchants, ensuring smooth onboarding, ongoing support, and long-term relationship development. This role combines client communication, operational coordination, and a consultative approach to help clients maximize the value of payment solutions. The role involves active communication with international teams.Key ResponsibilitiesServe as the main point of contact for merchants, ensuring timely and professional communicationBuild and nurture long-term client relationships focused on retention and growthConduct regular check-ins to understand client needs, goals, and performanceCollect, verify, and manage KYC/AML and corporate documentationPrepare contracts and support negotiation and approval workflowsCoordinate with technical teams to ensure the successful integration and setup of payment solutionsAnalyze client performance and proactively recommend improvementsGather and communicate client feedback to internal stakeholders to enhance products and servicesRequirementsExperience in customer support, account management, or similar client-facing rolesBackground in fintech, payments, or financial services is a strong advantageStrong communication skills in English (written and spoken)Basic understanding of payment systems (e.g., acquiring, payment gateways)Ability to manage multiple clients and tasks in a dynamic environmentKey Soft SkillsCustomer-first mindset with strong problem-solving abilitiesExcellent interpersonal and relationship-building skillsAttention to detail, especially when handling documentationProactive and solution-oriented approachAbility to collaborate cross-functionally with technical and business teamsWhat We OfferOpportunities for career growth in a rapidly evolving fintech companySocial benefitsCompany events and team-building activitiesExposure to international fintech events and business travel opportunitiesModern office in the center of RigaApply in 2 min to build a career in fintech and enjoy working with international clients!Evotym is dedicated to building exceptional teams for fast growing companies.As a leading Staffing and Recruitment agency, we connect top-tier talent with trusted Fintech and iGaming companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.Join us and be part of a dynamic team and make an impact in the Fintech and iGaming industries.
